Terms & Conditions

About Us
Built Environment Technology LTD Registered Office is at Office 3, Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, United Kingdom. If you have any suggestions or comments please email us at info@thebuiltenvironment.co.uk
Making A Purchase
Placing an order is easy and straight forward. Browse our Catalogue, click on the items you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout Now” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Electron, Mastercard and Maestro (Switch). We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Prices are subject to manufacturers’ variations and VAT and will be charged at the rate applicable on the date of despatch. You will be advised and given the right to cancel prior to despatch in the event of an upward price variation.

We reserve the right to edit or remove items from sale or cancel orders at our discretion. Should we cancel an order under any circumstances it will be without charge to you.

All dimensions, weights and performance tables shown on our website are supplied by the manufacturers and may be subject to their variation. Customers should satisfy themselves that these details are correct and that products are suitable for purpose before placing their order. e&oe
Shipping And Handling
Shipping and Handling costs where appropriate are clearly displayed on the order form. A supplement is generally payable on items sent outside of the United Kingdom, where goods subsequently have to be re-directed to an address not on your original order, or where the carrier has to make a third or more attempt to make a delivery. 
Supplements apply for Northern Ireland, the Scottish Highlands & Islands and Isle of Man. For further information or for a quotation on a specific order or quantity requirement email us at info@thebuiltenvironment.co.uk or call +44(0)1304-809880. (Overseas customers should always request a shipping quotation)
* NOTE: Our delivery charges cover delivery to the ground floor of your premises only. 
For Health and Safety reasons and to minimise any risk of accidental damage to heavy or large items you may be asked to provide some form of assistance at the point of delivery. For heavy items a ‘two man lift’ is generally required where an individual component or item exceeds 20kg. Whilst vehicle tail lifts are provided where possible this facility is not always available in all areas. If in doubt please contact our office for clarification.
Delivery Schedule
We endeavour to process all orders within 24 hours of receipt. In the unlikely event of any undue delay you will be informed by email. Please allow 2-3 days for delivery (Storage Heaters and other large items 4-5 days).
* PLEASE NOTE THAT OUR STANDARD DELIVERY DAYS ARE MONDAY TO FRIDAY. SATURDAY DELIVERIES MAY BE AVAILABLE IN YOUR AREA AT EXTRA CHARGE – PLEASE CALL FOR FURTHER INFORMATION *
It is the responsibility of the customer to make adequate and appropriate arrangements to accept deliveries and we will not accept liability where customers fail to make such arrangements.
Should you not be in when our courier calls then you will be left a card giving the local depot address. Two deliveries will be attempted and then the goods will be held in the depot for seven days before being returned to us. To save the additional cost of having to re-send your requirements you are advised to contact the depot concerned to make suitable delivery arrangements. Goods returned to stock because of non delivery may attract a re-stocking charge of up to 25%.

Customers are cautioned against booking tradesmen etc until they are in receipt of their order and have checked that all items are correct and undamaged.
Whilst every effort is made to ensure that goods are delivered on the day specified we can accept no liability where couriers or other third parties fail to do so.
Back Orders
If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . If you have a VAT Exemption Certificate or European VAT Registration Number you must provide suitable evidence prior to despatch.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Despatch to addresses other than the cardholder’s address may be subject to a short delay whilst the order and card details are verified.
This additional measure is intended to help protect customers against credit card fraud and we apologise in advance for any inconvenience consequently caused.
Guarantee
All deliveries should be checked immediately and any discrepancies or damage reported within 24 hours of receipt. It is the policy of the Company to offer a no quibble free replacement guarantee on all goods faulty by means of defective materials or manufacture supplied within the UK. However, this guarantee may not apply in circumstances where faults or failures are due to incorrect installation, misuse or neglect on the part of the customer or installer. Your statutory rights apply above and beyond the terms of any warranty expressed here. All goods are supplied on the express understanding that where installation requires the exposure of live electrical parts, then this work be undertaken by an electrically competent person.
Note: Individual manufacturer’s warranties may not apply to items supplied or installed outside the United Kingdom.
Reaching Us
If you need to reach us, please email us on info@thebuiltenvironment.co.uk. Alternatively, you can telephone on (0)1304-809880 (International +44) or write to us at Built Environment Technology, Office 3, Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF
Privacy Policy
INTRODUCTION

In this privacy policy, “we” and “our” relates to Built Environment LTD, company number 7707161, a company registered in England and Wales. “You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from Built Environment or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which case we will use the information you’ve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order, along with answers to the optional questions at the end of the process.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
Answers to the optional questions are used anonymously to improve our website and are never provided to a third party. 
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us by email at info@thebuiltenvironment.co.uk, or by phone on 01304 809880 Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Goods may only be returned by prior arrangement and in their original packing. Proof of purchase will generally be required. In certain circumstances a charge may be payable. Please ask for a Returns Number (either by contacting our office or emailing info@thebuiltenvironment.co.uk) before returning any items. In accordance with the Consumer Contract Regulations unsuitable or incorrectly ordered items may be returned at the PURCHASERS EXPENSE. You must inform us of your wishes within 14 DAYS from THE DATE OF DELIVERY and the product must returned to us within the 14 days following initial returns request. It is the responsibility of the purchaser to ensure that returned items are received by us in good condition and fit for re-sale. 
* PLEASE DO NOT WRITE ON PRODUCT PACKAGING WHEN MAKING ANY RETURN AS THIS WILL RENDER THE ITEM UNFIT FOR RE-SALE
We are unable to accept for return any items specially ordered at customers request.
WEEE Directive: We fully recognise our obligations under the WEEE (Waste Electrical and Electronic Equipment) Directive and are registered with the Distributor Take Back Scheme through www.recycle-more.co.uk.
For details of your local designated recycling centre visit www.recycle-more.co.uk or call our office.